Information Use Essay

In todays trade environment discipline is the most important asset a business has, this information helps to support, maintain, develop and underwrite its workaday activities. The next logical step is implementing a constitution that is causative and geared towards this goal. With the help of its information schema, and its information technology department, managers, sales people, the ope rations department and others with entre to this information have a handy tool to help them do their work on a daily basis.The structure of the information system is paramount on how accessible this information is to the people that depend upon it to distinguish their normal workday. The managers and IT department work closely together to agree upon and decide on an information system that go away be feasible to the business itself, thus setting up a system that will be beneficial to the business itself. In my previous workplace, this was a real land company that pore on short sales and loan modifications.Our information was provided by the homeowner, this information consisted of their mortgage statement, bank records, ruin letters describing why they needed the short sales or the loan modification, and a list of their debt-income ratio and any foreclosure information. The database we worked on was a system called Salesforce this system enabled us to keep impression of the calls we had to make and memorial all details of that call. It contained all of the information we needed to accomplish this task, it held knobs apt(p) data, the banks that we dealt with and a method to track the goals we had to accomplish each week.This system was also an ERM (electronic records focussing database) we had the ability to scan and upload pertinent client information such as three months of bank statements, paystubs, and hardship letters, foreclosure notices and actual mortgage statements. It was very exploiter friendly and had the ability to be modified towards the need s of the company using it. That being said management asked us to make suggestions on what additions we saw or felt that would help make our jobs easy and more than efficient.The short sale aggroup made several suggestions to add to Salesforce, thereby making it more specify for our daily tasks. The short sale team was not the only ones using Salesforce, our sales team that generated the leads or clients were the first line of defense they had to enter the clients information into Salesforce and scan all the documents link up to a homeowners situation. The sales team was also responsible for contacting the homeowners to send updated and current documents pertinent to their short sales or loan modifications.In essence Salesforce was also used as a data management system, it had the ability to store all data, generate sales reports, processing, integrating, distributing, securing, and archiving data effectively for current and future use. Accessing Salesforce was readily available if we were out of the office as well, we had the capability to log in and suppose reports, or if a new client was added, and if we needed information to set up an appraisal that was pass along by the bank before the short sale was approved.This ability was very handy for the real land agent and the processor handling the account, the ability to access the main database with all pertinent information nigh the client away from the office was an excellent tool that Salesforce offered. Maintenance of Salesforce was managed by our small IT staff, any problems with the system was corrected or fixed very quickly, as the licenses held by Salesforce enabled the IT staff to manage the database as an in-house system, wherefore they did not have to contact anyone with any issues.At the same time the permissions on Salesforce were very strict, a persons user id and password only allowed access to certain parts, the short sales team could not modify or change anything, especially any client information or access the sales departments input and vice versa. This made sense, because there was very important information on the database, the clients financial data and mortgage information, very sensitive information.In essence, the database that the company used in my opinion was user friendly and seemed to address the needs of the business, in this case a real estate office that held important and sensitive financial data, credit reports and mortgage information. The system enabled us to handle the lean of information and daily activities easy, made access to running reports quickly and efficiently. Further, management was able to view and track completion of daily tasks and weekly goals to generate reports quickly.